Gas Cooker help All Topics

Choose the best option below to describe the issue you are having with your appliance.

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Check that the oven door has been properly shut.



Did this resolve the issue?

Check the oven door window seal for damage.



Is the oven door seal damaged?

The door window seal needs to be replaced.

Check that the control knob has been turned to the correct temperature and function.

Please check your cooker manual for recommended temperature settings and cooking times.



Did this resolve the issue?

Ensure all food is placed centrally upon a shelf and not at the back of the oven.

Please check your cooker manual for the correct shelf positioning for specific types of food.



Did this resolve the issue?

Open the oven door only when it is necessary e.g., turning food. Frequently opening the oven door will lower the internal cooker temperature, which can result in food being unevenly cooked.



Did this resolve the issue?

Check that the control knob has been turned to the correct temperature and function.

Please check your cooker manual for recommended temperature settings and cooking times.



Did this resolve the issue?

Ensure all food is placed centrally upon a shelf and not at the back of the oven.

Please check your cooker manual for the correct shelf positioning for specific types of food.



Did this resolve the issue?

Using dark cookware absorbs more heat than white / light coloured cookware, which can affect the cooking time. If you are using dark cookware, reduce the cooking time or use white / light coloured cookware.



Did this resolve the issue?