TV Help All Topics

Choose the best option below to describe the issue you are having with your TV.

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For more support check out the product support page on https://argos-support.co.uk

 

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Check that the TV is not in mute.



Did this resolve the issue?

Check that the volume is not at zero.



Did this resolve the issue?

Check that headphones are not plugged into the TV.

Did this resolve the issue?

Do you have an external device attached?

Carry out a First Time Installation.

Please check your TV manual for this procedure.

Did this resolve the issue?

What kind of device do you have attached?

Check that the plugged in device is powered on.

Did this resolve the issue?

Check that the TV volume level is not on zero.

Did this resolve the issue?

Check that the cables are correctly connected to the device and the TV.



Did this resolve the issue?

Check that Bluetooth device is powered on and activated on the device and is within range (10M).

Did this resolve the issue?

Check your device is paired or repair your device to the TV.

Please check your TV manual for this procedure.

Did this resolve the issue?

Carry out a First Time Installation and pair your device.

Please check your TV manual for this procedure.

Did this resolve the issue?

Do the headphones work ok on another device?

Does the TV have an independent headphone volume setting?

Refer to the sound settings in the user guide.

Access the Sound Menu and ensure the headphone volume is increased.

Did this resolve the issue?

Some TV's disable sound output to headphones if other settings are set.

Please check the TV manual.

Does your TV have this setting?

Adjust the setting to allow sound through the headphones.

Did this resolve the issue?

Some headphones have an independent volume control. Do your headphones have this option?

Increase the volume on the headphones.

Did this resolve the issue?

Perform a power cycle on the TV using the following steps.

1. Unplug the TV from the mains socket.
   
2. Hold down the manual button on the TV for 10 seconds (if unsure on location, refer to the user manual).
   
3. Plug the TV back in and turn on.
   

Did this resolve the issue?

Some headphones have an independent volume control. Do your headphones have this option?

Increase the volume on the headphones.

Did this resolve the issue?

It appears the headphones are faulty.

Is the screen displaying "No Signal"?

Ensure the cables are connected correctly.



Did this resolve the issue?

Ensure the correct source has been selected.



Did this resolve the issue?

If you are using a device such as a set top box or dvd player, is the device turned on?

Did this resolve the issue?

Is the device paired to the TV?

Did this solve the issue?

Check your device is paired or Repair your device to the TV.

Please check your TV manual for this procedure.

Did this resolve the issue?

Carry out a First Time Installation and pair the device.

Please check your TV manual for this procedure.

Did this resolve the issue?

Press the volume up button on the remote.

Did this resolve the issue?

Press the volume + button on the TV itself.



Did this resolve the issue?

Is the volume low from a set top box and/ or the connected device you want to listen from?

If possible, increase the volume on the set top box.

Did this resolve the issue?

Do you have a sound bar connected?

If possible adjust the volume on the sound bar.

Did this resolve the issue?

Is anything lit up on the display of the sound bar?

Ensure the correct source is selected on the sound bar.

Did this resolve the issue?

Access the TV menu and check that the TV output settings are set to the connection the sound bar is using e.g., headphone.

Please check your TV manual for this procedure.

Did this resolve the issue?

Should the sound be coming from a set top box?

Perform a mains reset on the set top Box.



Did this resolve the issue?

Contact your set top box provider.

Perform a mains reset on the TV and sound bar.



Did this resolve the issue?

Turn the sound bar on.

Is anything lit up on the display now?

Ensure the mains lead is plugged into a working mains socket.



Is anything lit up now?

Change the fuse in the sound bar plug.



Did this resolve the issue?

It appears that the sound bar is faulty.

Check and adjust the bass and treble settings on the TV.

Please check your TV manual for this procedure.

Did this resolve the issue?

Most modern TV's have a pseudo-surround sound, deactivate this in the TV menu.

Please check your TV manual for this procedure.

Did this resolve the issue?

Is the distorted sound coming from a set top box?

Perform a mains reset on the set top box, then re-seat the scart/hdmi leads.



Did this resolve the issue?

It appears the set top box is faulty, contact your service provider.

Perform a power cycle on the TV using the following steps.

1. Unplug the TV from the mains socket.
2. Hold down the manual power button on the TV for 10 seconds (if unsure on location, refer to the user manual).
3. Plug the TV back in and turn on.

Did this resolve the issue?